Completely under your control Frequently Asked Questions
  1. Can you supply past papers?
  2. Past Papers are copyright material and may be obtained from the appropriate board. For some of the boards, the past papers are available as a free download.
  3. A video does not play all the way through. i.e. it stops playing before the end and repeated reloads stop at the same place.
  4. This may be because the video was not downloaded completely. We have little control over this as this is likely to be due to an intermittent network connection between your browser and our site via your broadband provider. Unfortunately, when this happens, the incomplete video is cached by your browser on your hard disk and repeated attempts to play reuse the version in your cache.
    The solutions are to try playing the video using a different internet browser or to clear your browser cache. In IE7, go to Tools->Internet Options->General, then click on Delete under "Browsing History". Then click on the Delete Files button. In Firefox, click on Tools->Options, select Privacy, then click the Clear Now button. Make sure the only item checked on the list is Cache and that ALL other boxes are unchecked, then click on "Clear Private Data Now".
  5. Can I pay via another method?
  6. Our standard payment method is via PayPal. Note that you do not need to have a PayPal account to use PayPal. You can use a credit/debit card directly. We can also accept payment posted via cheque. We will have to wait until the cheque clears before we enable you account. Please contact us for the postal address.
  7. Can I have a discount / pay in instalments?
  8. Our prices are already as cheap as we can make them. Our prices are extremely competitive and are equivalent to at most 3 hrs tuition with a private tutor.
  9. I need more help. What do you provide?
  10. If you need a deeper explanation then send us an email explaining what you need and we will see if we can add another video. Later in the year we will be trialling some online live tuition. Watch the site for details. If you have any other requests please feel free to email us.